Frequently Asked Questions
Everything you need to know about our sustainable home essentials and shopping experience.
What makes Earthware products different from traditional home goods?
At Earthware, we prioritize longevity and the planet. Our products are crafted from ethically sourced, biodegradable, or recycled materials such as organic cotton, reclaimed wood, and recycled glass, ensuring your home looks beautiful without compromising environmental integrity.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. We also offer expedited shipping options at checkout. Once your order ships, you will receive a tracking number via email to monitor its journey.
Do you offer international shipping?
Yes, we currently ship to over 30 countries. International shipping times and costs vary by location and will be calculated automatically at the checkout stage.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
Are your packaging materials eco-friendly?
Absolutely. We use 100% plastic-free packaging, including recycled cardboard boxes, water-activated paper tape, and compostable cornstarch peanuts to ensure your items arrive safely while minimizing waste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm for larger home investments.